Return an order

If you've just completed your order and wish to cancel, contact our customer service as soon as possible. We process orders very quickly, which can make cancellation impossible once shipping has begun. If accepted, a refund will be issued within 14 days.

Testoryn® offers a ZERO RISK guarantee for 1 year (valid once per customer on their first purchase). To initiate a return, contact our customer service. Once your request is approved, you will receive the return address. No package should be sent back without prior validation. Return shipping costs are your responsibility, except in case of a proven product defect (refund possible with proof).

If your package is damaged or if the security seal is broken, contact our customer service immediately. Photos of the package and contents may be requested. If the issue is confirmed, a replacement will be offered at no cost.

You have one year after your first purchase to request a refund. Contact our customer service and follow the instructions provided. Returns must comply with the outlined procedure for the refund to be validated.

Once the refund is initiated, bank processing can take up to 14 days depending on your bank. If you do not see the amount reflected after this period, contact our customer service for verification.

For any other questions, our customer service is available via our contact form or directly at: help@Testoryn.com.