Privacy Statement

Testoryn® – www.Testoryn.com
Taikine Ltd – 2, Croft Road – Bristol – BS1 4ST – Company No. 114.393.545
Customer service : help@Testoryn.com
Applicable as of : 28 January 2026

Taikine Ltd (referred to here as « the Operator », « We »), the data controller, is committed to safeguarding the confidentiality of your personal information.

This document details how we collect, use, and protect your data when you visit www.Testoryn.com (the “Shop”), whether to purchase our Testoryn® range or to contact our support team.

This privacy statement complements our Terms and Conditions of Sale. By browsing our Shop, you agree to the practices described below.

1. YOUR PRIVACY RIGHTS
Under the UK Data Protection Act, you control your information. You have the following rights:
- Right to access and review your data
- Right to correct inaccurate details
- Right to delete your data (the right to be forgotten)
- Right to restrict the use of your data temporarily
- Right to withdraw your consent
- Right to data portability (retrieve your data in a standard format)

To exercise one of these rights, simply send your request to help@Testoryn.com.
A verification of your identity may be required to ensure security.

Please note that certain legal obligations (such as accounting and tax requirements) or security measures may require us to retain certain data even after a request for deletion.

2. TYPES OF DATA WE PROCESS
2.1 Information you provide us
To process your orders and assist with your questions, we collect the following data:
- Personal details (Name, Surname)
- Delivery and billing address details
- Email address
- Contact phone number
- Full purchase history
- Correspondence with customer support (emails, chat)
- Payment method information (secured)

2.2 Technical browsing data
Accessing the Shop automatically generates digital traces, including:
- Your IP address
- Login logs
- Device and browser type used
- Your navigation path on the site (pages viewed)
- Referrer source of your visit
This information is collected via tracking technologies (see Cookies section).

2.3 Data retention policy
- Active customer database: 5 years after last interaction
- Accounting documents: 10 years (Swiss legal requirement)
- Disputed cases: retained until resolution

3. PURPOSE OF PROCESSING
We collect your data solely for clear, legitimate purposes such as:
- Sending and tracking your Testoryn® products
- Securing financial transactions
- Notifying you of your order status
- Providing after-sales support
- Complying with applicable laws
- Protecting the Shop against fraud and cyber threats
- Offering, if you agree, exclusive offers and news
- Analysing website traffic to improve usability

4. THIRD-PARTY SHARING
We never sell your data. Sharing occurs only when necessary to provide our services:
- Logistics partners (for delivery)
- Payment processors (for transaction handling) or debt collection agencies in case of payment rejection: we may share your personal data with our collection partner, LTVX AI (https://ltvx.ai), for purposes such as debt recovery, retrying payments, fraud prevention, customer communication, dispute management, and regulatory compliance. Shared data may include your name, email, phone number, billing address, order details, transaction IDs, and payment metadata. LTVX AI processes this data as an independent data controller, subject to its own privacy policy. More information at https://ltvx.ai/privacy.
- Technical service providers (hosting, maintenance, email campaigns)
- Authorities (only on legal request)
- Potential acquirers (in case of merging or acquisition)
Transfers outside the UK (including to the EU or US) may occur via our technical providers, subject to security guarantees compliant with GDPR standards.

5. PROMOTIONAL COMMUNICATIONS
With your explicit consent (opt-in), we may send you:
- Our newsletter
- Targeted promotions for Testoryn® range
You can withdraw your consent at any time:
- Using the unsubscribe link at the bottom of our emails
- By contacting support directly at help@Testoryn.com
Advertising on social media platforms (Meta, Google) depends on your account settings.

6. SECURITY AND INTEGRITY
We implement strict security protocols (SSL/TLS encryption, access controls) to protect your data from loss, alteration or unauthorised access.
Your account’s security also depends on the confidentiality of your password, which only you should know.

7. TRACKING TECHNOLOGIES (COOKIES)
Cookies help us to:
- Keep your session active
- Analyse commercial performance
- Personalise your experience
You can configure your cookie preferences directly through your web browser.

8. OUTBOUND LINKS
Our Shop may contain links to external sites. We are not responsible for their privacy practices.

9. POLICY UPDATES
This policy may be updated periodically. Significant changes will be communicated to you. We recommend reviewing this page regularly.

Data Protection Officer contact:
For questions about your data privacy rights, contact our DPO at: help@Testoryn.com